Privacy Policy

London Serenata is committed to ensuring the information you share with us is recorded accurately, retained securely and used only according to your relationship, consent and interests with us. If you have any queries about this Policy or how we use your personal information, please contact us using the details at the end of this Privacy Policy. 

Your consent 

At the point of providing us with your personal information, we will seek your consent to our processing such information in accordance with the purposes and provisions of this Privacy Policy. We obtain personal information from you when you enquire about our activities, become a member, donate to us, purchase a ticket to an event. We collect personal data as defined by the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR). This may include your name, email address, postal address, and telephone number, and payment details if you make a donation or a payment. We will keep information which identifies you only if you are part of the London Serenata family e.g. a member, if you purchase tickets, download tracks, donate or ask to receive communications from London Serenata.   

Any information that we gain and store under GDPR regulations you will have already given your permission to share. 

How do we use this information? 

Data processing will only take place where authorised by the GDPR.  

We may use your personal information for the following purposes: 

to provide you with the services, products or information you have requested; 
to provide you with our regular newsletter; (we will not sell, rent or lease our newsletter list to any third parties) 
to contact you about any events that you have attended; 
to contact you about your support for London Serenata 
to process payment details if you make a donation or a payment; 
to plan future activities and to further our charitable aims; and 
for administration purposes e.g. to administer donations, Gift Aid and payments. 

We may also wish to provide you with information about any future events and services we think may be of interest to you. We will only use your personal information for marketing purposes if we are allowed to do this by law or if we have your consent. If you would rather not receive marketing material from us, please let us know at any time using the contact details at the end of this policy. If you agree to us providing you with marketing information, you can always opt out at a later date. 

We will only contact people who have previously expressed an interest in our work 
the data is processed in accordance with this Data Protection / Privacy Policy 
people are given the opportunity to opt out of email communication either at the bottom of each digital communication or using the details at the bottom of this policy. 

We do not share your information with third parties for marketing purposes. 

How do we protect personal information? 

We will take all reasonable steps necessary to ensure that data transferred outside the EEA is treated securely and in accordance with this Privacy Policy. 

We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. 

Right of access 

You have the right to ask for a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please let us know using the contact details at the end of this policy.   

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details using the contact details at the end of this policy. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate. 

Links to other websites 

Our website contains links to other websites. This Privacy Policy only applies to this website so when you access links to other websites you should read their own privacy policies. 

How to contact us 

If for any reason you wish to advise us that you do not want us to share your data, no longer require our services or do not want us to contact you, please let us know by writing to us at

Changes to this policy 

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.   

This Privacy Policy was last updated in May 2019.